Privacy Policy

Glym Pty Ltd (ABN [number]) operates the website at glym.co and the Glym mobile application. In this policy, "Glym," "we," "us," and "our" refer to Glym Pty Ltd. This policy explains how we handle personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Questions about this policy can be directed to privacy@glym.co.

We collect personal information in the following categories:

Identity and contact. Name, email address, and delivery address when you create an account or place an order.

Payment. Payment card details are processed by our payment provider and are not stored on Glym servers. We retain a record of transaction amounts and dates.

Order history. Products purchased, order dates, subscription status, and refund history.

Quiz responses. Your answers to the Glym product quiz, including body weight band and sleep complaint. This information is used to recommend a product SKU and is not shared with third parties for marketing purposes.

App usage. If you use the Glym app, we collect sleep tracking data including sleep duration, estimated sleep stages, and any lifestyle notes you log. See the section below on audio processing.

Technical. Device type, operating system, browser, IP address, and pages visited, collected automatically when you use our website or app.

The Glym app uses your phone microphone to detect sleep stages, snoring, and other acoustic signals during active sleep tracking sessions. Audio is processed locally on your device using on-device models. Raw audio recordings are not transmitted to Glym servers and are not stored beyond the active session. Only the derived sleep data (stage estimates, event detections) is associated with your account.

We use personal information for the following purposes:

Fulfilment. Processing and shipping your orders, managing your subscription, and sending order confirmations and tracking updates.

App functionality. Providing sleep tracking, morning reports, and protocol recommendations through the Glym app.

Customer support. Responding to enquiries, processing refund requests, and resolving complaints.

Improvement. Understanding how our website and app are used so we can improve them. We use privacy-friendly analytics that do not build individual advertising profiles.

Communications. Sending transactional emails related to your orders and, where you have consented, product and health information updates. You can unsubscribe from non-transactional communications at any time.

We do not sell personal information. We share information only with the following categories of service providers who help us operate our business:

Payment processors, for transaction handling. Shipping partners, for order delivery. Analytics providers, for website and app usage analysis. Email platforms, for transactional and marketing communications. Cloud infrastructure providers, for data storage and application hosting.

All service providers are required to handle personal information in accordance with this policy and applicable Australian law.

We may disclose information if required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Glym, our customers, or the public.

We retain account and order information for seven years to comply with Australian tax and business record obligations. App sleep data is retained for the life of your account and deleted within 30 days of account closure. You may request deletion of specific data at any time; see "Your rights" below.

Under the Australian Privacy Act, you have the right to access the personal information we hold about you, and to request correction of information that is inaccurate, out of date, or incomplete.

To make an access or correction request, contact us at privacy@glym.co. We will respond within 30 days. In most cases there is no charge for access requests.

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first at privacy@glym.co. We will acknowledge your complaint within five business days and work to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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